Quick Summary: 9 Club collects your data to provide a secure and personalised betting experience. We do not sell your data to anyone. You may request access to, correction of, or deletion of your data at any time. This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
1 Introduction & Scope of Privacy Policy
9 Club ("we", "the platform") respects the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you visit the website 9 Club, register an account, make a deposit, or enjoy any of our games including Live Casino, slots, lottery, Malaysia Super League Sports Betting, badminton, cricket, and Virtual Sports.
By using the 9 Club, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This Privacy Policy should be read together with Terms & Conditions ours.
This policy applies to all members and visitors of the platform 9 Club in Malaysia, regardless of how you access it — whether through a web browser on a personal computer, an Android or iOS smartphone, or any other device.
2 Personal Information We Collect
2.1 Information You Provide Directly
When you register or use our services 9 Club, we collect the following information:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number, email address, residential address | Account communications, promotional notifications |
| Financial Information | E-wallet details (Touch 'n Go, GrabPay, DuitNow), bank account number | Processing deposits and withdrawals |
| Activity Information | Betting history, games played, total transaction amounts | Personalised recommendations, responsible gaming |
| Technical Information | IP address, device type, web browser, operating system | Security, fraud detection, platform performance |
2.2 Automatically Collected Information
Every time you visit the platform 9 Club, our systems automatically record certain technical information. This includes your device's IP address, browser name and version, pages visited, time and duration of visits, and general geolocation data (state level). This information is collected via cookies, tracking pixels, and similar technologies described in further detail in Section 6.
3 How We Use Your Personal Data
9 Club uses your personal information for the following lawful purposes:
- Account Management: Creates, verifies, and manages your member account on the platform 9 Club
- Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and manages fund withdrawals to your e-wallet or bank account
- Identity Verification (KYC): Fulfilling legal obligations relating to anti-money laundering prevention and minimum age verification of 18 years
- Customer Service: Responds to your enquiries, complaints, and support requests via live chat or email
- Platform Security: Detecting and preventing fraud, multiple account use, hacking attempts, and other illegal activity
- Personalisation: Personalising your gaming experience based on your preferences and activity history, including relevant slots, Live Casino, or Sports Betting recommendations
- Marketing Communications: Sending promotional information, bonuses, and special offers – only if you have consented to receive them
- Responsible Gaming: Monitors gameplay patterns to identify signs of problem gambling and provide appropriate support
- Analytics & Improvement: Analyses usage patterns to improve platform performance, design, and functionality 9 Club
Purpose Limitation Principle: 9 Club commits to never using your personal data for any purpose beyond those stated above without first obtaining your explicit consent.
4 Data Sharing & Disclosure
9 Club does not sell, rent, or trade members' personal data to third parties for marketing purposes. However, we may share your information in the following limited circumstances:
4.1 Trusted Service Providers
We work with third-party companies that help operate our platform, including payment processors (FPX gateway, e-wallet providers), licensed gaming software providers, cloud service providers, and analytics companies. All partners are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.
4.2 Legal Obligations
We may disclose your personal information where required by Malaysian law, court order, or a lawful request from government authorities. This includes law enforcement agencies and financial regulatory bodies in the context of official investigations.
4.3 Protection of Interests
In rare circumstances, we may disclose data to protect the safety, rights, or property of others 9 Club, our members, or the public from fraudulent or illegal activities that may cause harm.
Our Commitment: Your personal data will never sold to advertisers, data brokers, or any commercial entity unrelated to the direct operation of the platform 9 Club.
5 Data Security & Protection Measures
9 Club continuously invests in enterprise-grade security infrastructure to ensure your personal and financial data remains protected at all times. Our security measures include:
- 256-bit SSL/TLS Encryption: All communications between your device and our servers 9 Club encrypted using the latest industry standards
- Financial Data Segregation: Payment details such as Touch 'n Go, GrabPay, and Maybank2u information are stored separately with strictly controlled access
- Two-Factor Authentication (2FA): An additional security layer is available and strongly encouraged for all member accounts
- 24/7 Threat Monitoring: Our automated threat detection system monitors suspicious activity around the clock
- Regular Security Audits: Penetration testing and security audits are conducted periodically by independent security experts
- Internal Access Controls: Only authorised personnel with a legitimate business need may access members' personal data
While we take all reasonable steps to protect your data, no security system is infallible. We encourage you to do your part by using a strong password and keeping it confidential.
6 Cookies & Tracking Technologies
Platform 9 Club uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functionality, secure login, and session security | Session only |
| Preference Cookies | Remembering your language settings, betting denominations, and display preferences | 1 year |
| Analytical Cookies | Analysing usage patterns to improve the platform (anonymised data) | 90 days |
| Security Cookies | Detecting suspicious login attempts and fraudulent activity | 30 days |
You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect certain platform features 9 Club. Analytics and preference cookies can be disabled without affecting the core functionality of the platform.
7 Data Storage & Retention Period
9 Club retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we may retain certain data for the period required under Malaysian law, typically up to 7 years for financial records for tax compliance and audit purposes.
Gaming activity data and transaction logs are retained for a minimum of 5 years to meet anti-money laundering (AML) compliance requirements. Once the stipulated retention period has elapsed, your data will be securely deleted or anonymised using approved procedures.
8 Your Rights Under This Privacy Policy
As a member 9 Club and individuals protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
To exercise any of the rights above, please contact our privacy team at privacy@9club-jit.com. We will respond to your request within 30 working days. In complex cases, this period may be extended by up to 60 days with notice to you.
9 Children's Privacy
Platform 9 Club is a service designed exclusively for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. Should we discover that data belonging to a minor has been collected, we will take immediate action to delete that information and close the associated account.
If you are a parent or guardian and believe your child has registered an account at 9 Club, please contact us immediately at support@9club-jit.com so that we may take the appropriate action.
10 Privacy Policy Amendments
9 Club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. Any significant changes will be communicated to you via:
- Pop-up notifications on the platform upon your next login
- Email notification to your registered address at least 14 days before the changes take effect
- Updating the "Last Updated" date at the top of this document
Continued use of the platform 9 Club after the effective date of the changes constitutes your acceptance of the amended Privacy Policy. If you do not agree with the amendments, you have the right to close your account and request data deletion in accordance with the procedure described in Section 8.
11 Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding how 9 Club handling your personal data, our privacy team is ready to assist:
- Privacy Email: privacy@9club-jit.com – response within 2 business days
- General Support Email: support@9club-jit.com
- Live Chat: Available 24/7 directly on the platform for general enquiries
We encourage you to reach out to us directly before filing any formal complaint with the relevant authorities. We are committed to resolving every privacy issue transparently, fairly, and promptly for your satisfaction as a valued member 9 Club in Malaysia.