All
Account
Deposit
Withdrawal
Bonus
Games
Security
No FAQs match your search. Try a different keyword or contact our support team.
Registration Process
9 Club is quick and simple. Go to the
Register, enter your full name (as on your MyKad), an active Malaysian phone number, email address, and choose a username and password. Verify your account via the OTP sent to your phone. The entire process takes approximately 3–5 minutes.
The minimum age requirement to register and play at 9 Club is 18 years old. This is a mandatory requirement with no exceptions. All members must complete the identity verification (KYC) process to confirm their age and identity before withdrawal functions are fully activated.
No, each individual is only permitted to hold one account only at 9 Club. Holding multiple accounts violates our terms and conditions and may result in all associated accounts being suspended and balances withheld. If you have forgotten your existing account details, contact our support team via live chat for recovery assistance.
Log in to your account and go to the
Account Settings and select "Change Password". Enter your current password, then your new password twice to confirm. Make sure your new password is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, and numbers. If you've forgotten your password, use the "Forgot Password" option on the
Log In.
For identity verification (KYC), you will need to upload a photo of your Malaysian MyKad (both sides) that are clear and legible. KYC verification is typically completed within 24 hours. Once verified, your withdrawal limit will be increased and all account features fully activated.
9 Club supports a variety of local Malaysian payment methods:
- Touch 'n Go eWallet – fast and easy, directly from your TnG app
- DuitNow – instant bank transfer between Malaysian banks
- GrabPay – use your GrabPay balance or saved credit/debit card
- Boost eWallet – deposit directly from the Boost app
- ShopeePay – pay with your ShopeePay balance
- FPX (Maybank2u, CIMB Clicks, RHB) – direct transfer from your bank account
Minimum deposit at 9 Club is as low as RM10 only, making it highly user-friendly for all levels. The maximum deposit limit depends on the payment method – typically between RM10,000 to RM50,000 per transaction. There is no daily deposit limit for accounts that have completed full KYC.
For most methods such as Touch 'n Go, DuitNow, GrabPay, and Boost, the deposit is credited to the account 9 Club your account instantly or in under 30 seconds. For FPX transfers via internet banking, processing takes between 1–5 minutes depending on each bank's system. If your deposit hasn't been credited after 15 minutes, contact our support team with proof of payment.
9 Club does not charge any processing fees for all deposit methods. However, some eWallet providers may apply their own small service charges. Please check the respective payment provider's terms before making a transaction. All deposits we receive are credited in full to your account balance.
Log in to your account and go to the Wallet and select "Withdrawal". Enter the amount you wish to withdraw, choose your preferred withdrawal method (Malaysian bank account or eWallet), and provide the recipient account details. Make sure the recipient name matches the name on your 9 Club account. Confirm with an OTP and your request will be processed.
Withdrawal to Touch 'n Go eWallet and DuitNow usually completed within 5–15 minutes. Withdrawals to bank accounts (Maybank, CIMB, RHB, and others) typically take between 30 minutes to 2 hours during standard business hours. Withdrawals requested outside office hours or on weekends may take until the next business day.
Minimum withdrawal at 9 Club is RM50 per transaction. The maximum limit is RM30,000 per day for standard accounts, and can be increased for VIP accounts that have completed the advanced KYC process. There is no limit on the number of daily withdrawals as long as the total does not exceed the set daily limit.
A withdrawal may be delayed for several reasons: (1) KYC is incomplete or documents are missing, (2) the bonus wagering requirements have not been met, (3) bank account details do not match the registered name, or (4) the system is undergoing maintenance. Contact our live chat support with your transaction reference number for an immediate check.
Create a new account at
9 Club and make your first deposit. Welcome bonus of up to
RM288 will be automatically credited to your bonus balance. No promo code is required — the bonus is activated immediately once your first deposit is successfully processed. A wagering requirement of 20x the bonus amount applies before any withdrawal is permitted.
9 Club Weekly Cashback giving you a return of 5% of your net losses from the previous week. Calculations are made every Monday and the cashback is credited to your account before 12:00 PM. There is no maximum cashback cap for VIP members. The weekly cashback carries no wagering requirements — you can withdraw it straight away.
Referral programme 9 Club earns you a commission when a friend you invite makes their first deposit. Get your unique referral link from the "Invite Friends" section in your account. For every friend who successfully registers and deposits, you'll receive a reward between RM20 to RM100 depending on their deposit amount. There is no limit on the number of friends you can refer.
Your bonus may not have been credited because: (1) you have another active bonus that has not yet been completed, (2) the deposit was made using a method that is not eligible for a specific promotion, (3) your account has opted out of all bonuses in the account settings, or (4) the specific promotion terms have not been met. Check the "Promotions" tab in your account or contact support for further clarification.
9 Club offers a wide range of game categories:
- Lottery – 4D, TOTO and local number lotteries
- Live Casino – Baccarat, Blackjack, Roulette with real dealers
- Slots – over 2,000 titles from a wide range of top providers
- Sports – bet on Malaysia Super League, EPL, Champions League football
- Badminton – BWF World Tour and international tournaments
- Virtual Sports – 24-hour digital sports simulation
- Table Games – Poker, Sic Bo, Dragon Tiger, and more
Yes, 9 Club provides full coverage for Malaysia Super League covering both pre-match and live in-play betting. Available bet types include 1X2, Asian handicap, over/under, correct score, and corners. Odds are updated every few seconds to reflect the latest match developments.
Yes, all slot games at 9 Club using Random Number Generator (RNG) independently certified by international auditing bodies. This ensures every spin is completely random and free from any manipulation. The Return to Player (RTP) for each slot game can be found in the respective game information.
Features live stream at 9 Club available to members with an active balance in their account. Log in, go to the Sports section, and look for the "LIVE" icon next to matches being streamed in real time. Stream quality can be adjusted between SD and HD depending on your internet speed. This feature is free for all registered members.
9 Club uses SSL 256-bit across all pages and transactions — the same technology used by Malaysia's leading banks. Your personal data and financial information are fully protected. We also employ real-time fraud detection and round-the-clock account activity monitoring to identify any suspicious behaviour.
Log in to your account and go to Security Settings. Enable the "Two-Factor Authentication" option and enter your Malaysian phone number. Each time you log in from a new device, a 6-digit OTP will be sent to your phone as an added layer of security. We strongly recommend all members activate this feature.
Contact 9 Club support via live chat immediately and describe the situation. Our team will freeze your account right away to prevent any further loss. We will then guide you through the account recovery process, which involves identity verification and resetting all login credentials. Report the incident to your bank as well if any payment information was compromised.
9 Club not sell or share your personal data with third parties for marketing purposes without your consent. Your data is used solely for platform operations, payment processing, and compliance with applicable legal requirements. For more information, please read
Privacy Policy our detailed one.
Still Can't Find What You're Looking For?
Page Frequently Asked Questions this is updated regularly based on actual feedback and queries from members 9 Club across Malaysia. While we have done our best to address as many commonly asked questions as possible, we understand that every situation may be different.
If you can't find the answer to your question on the Frequently Asked Questions our customer support team 9 Club fluent in Bahasa Melayu, available 24 hours a day, 7 days a week including public holidays. We understand the needs of Malaysian users and are always committed to providing fast, accurate solutions.
Helpful Tips: When contacting support, please have your account ID and relevant transaction details (reference number, date and time, amount) ready so we can resolve your issue more quickly.
For issues related to responsible gambling, or if you feel you need help managing your gambling habits, we encourage you to visit the Responsible Gaming us for more information on the self-control tools available.